judisini Privacy Policy

1. Introduction

judisini ("we", "us", "our") is committed to protecting the personal data of all individuals who access and use the judisini platform at https://judisini.one (the "Platform"). This Privacy Policy describes our practices with respect to the collection, use, storage, disclosure, and protection of personal information in accordance with applicable data protection legislation.

By creating an account on judisini or using any part of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the judisini Platform.

This Privacy Policy should be read in conjunction with the judisini Terms & Conditions. Capitalised terms not defined in this document carry the meanings assigned to them in the Terms & Conditions.

2. Data Controller

judisini is the data controller responsible for your personal data collected through the Platform. As data controller, judisini determines the purposes and means by which your personal data is processed. All data protection queries, access requests, and complaints should be directed to our support team via live chat or to the contact details set out in Section 13 of this Policy.

3. Personal Data We Collect

3.1 Registration and Account Data

When you register an account with judisini, we collect the following personal information:

• Full name as it appears on your government-issued identification document.
• Date of birth (for the purpose of age verification — minimum age 21 years).
• Email address and Malaysian phone number.
• Residential address.
• Username and encrypted password credential.

3.2 Identity Verification Data

As part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, judisini may request copies of government-issued identification documents (e.g., national identity card or passport) and proof of address documents. These documents are processed and stored in accordance with applicable regulatory requirements and are not used for any purpose other than verification and compliance.

3.3 Financial and Transaction Data

We collect data relating to your financial interactions with the Platform, including deposit and withdrawal records, transaction timestamps, payment method identifiers (e.g., e-wallet account reference, bank account last four digits, or cryptocurrency wallet address), and Wallet balance history. judisini does not store raw payment credentials such as full bank account numbers, CVV codes, or complete cryptocurrency private keys.

3.4 Usage and Technical Data

When you access the judisini Platform, we automatically collect technical information including your IP address, browser type and version, operating system, device identifier, referring URL, pages visited, session duration, and clickstream data. This data is collected via server logs and first-party analytics tools.

3.5 Communications Data

If you contact judisini support via live chat, email, or any other communication channel, we retain records of those communications including timestamps, the content of messages, and any resolutions provided. This data is used to improve customer service quality and to maintain an audit trail of player interactions.

4. How We Use Your Personal Data

judisini uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and administering your judisini Account, including authentication and password recovery.
• Age and identity verification: Verifying that you meet the minimum age requirement of 21 years and confirming your identity in compliance with KYC and AML obligations.
• Transaction processing: Processing deposits, withdrawals, and bonus allocations to and from your Wallet.
• Platform operation: Delivering the games, services, and features of the judisini Platform to you, including personalising your user experience based on usage patterns.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, account takeovers, and other prohibited activities.
• Responsible gaming: Monitoring usage patterns to identify signs of problem gambling and administering self-exclusion, deposit limit, and session control tools.
• Legal compliance: Complying with applicable laws, regulations, court orders, and requests from regulatory or law enforcement authorities.
• Marketing communications: Sending you promotional offers, bonuses, and updates about judisini where you have not opted out of such communications. You may opt out at any time via your account communication preferences or by contacting support.
• Analytics and improvement: Analysing Platform usage to improve functionality, game selection, payment methods, and user experience.
• Customer support: Responding to enquiries, complaints, and technical issues submitted through any support channel.

5. Legal Basis for Processing

judisini processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contractual obligations to you as a registered member, including account management and transaction processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML, KYC, and data retention obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and analytics, where such interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies, where your consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing and Disclosure

judisini does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. We may share your personal data in the following circumstances:

• Game and software providers: Licensed game studios integrated into the judisini Platform may receive limited technical data (e.g., session identifiers) required for game delivery. These providers are contractually bound to process such data only for the purpose of service delivery.
• Payment processors: Financial institutions and payment gateway providers (e.g., those supporting Touch 'n Go eWallet, DuitNow, FPX, and cryptocurrency networks) receive transaction data necessary to process deposits and withdrawals.
• Identity verification services: Third-party KYC providers may process your identity documents for age and identity verification purposes under contractual data processing agreements.
• Regulatory and law enforcement authorities: We may disclose personal data to competent authorities where required by law, court order, or regulatory instruction without prior notice to you.
• Business transfers: In the event of a merger, acquisition, or sale of assets involving judisini, your personal data may be transferred to the successor entity, subject to equivalent data protection standards.

7. Cookies and Tracking Technologies

judisini uses first-party cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies we use include:

• Essential cookies: Required for the Platform to function, including session authentication, security tokens, and load balancing. These cannot be disabled without impairing Platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how users navigate the Platform, which pages are visited most frequently, and where technical errors occur.
• Preference cookies: Store your Platform settings and preferences (e.g., language, game lobby view) between sessions.

You may manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the judisini Platform. judisini does not use third-party advertising cookies or cross-site behavioural tracking technologies.

8. Data Retention

judisini retains your personal data for as long as your Account is active and for such further periods as are required by applicable law or legitimate business purposes. Specific retention guidelines include:

• Account and identity data is retained for a minimum of five (5) years following Account closure, in compliance with AML and KYC regulatory requirements.
• Transaction records are retained for a minimum of seven (7) years following each transaction, as required under applicable financial regulations.
• Support communications are retained for a minimum of three (3) years.
• Technical and log data is typically retained for no more than twelve (12) months unless retention is required for security investigation purposes.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.

9. Data Security

judisini implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the judisini Platform.
• Encrypted storage of passwords using industry-standard hashing algorithms — passwords are never stored in plaintext.
• Role-based access controls restricting internal access to personal data to authorised personnel with a legitimate need.
• Regular security assessments and vulnerability monitoring of Platform infrastructure.
• Incident response procedures for the detection, investigation, and notification of data security incidents.

While judisini takes the security of your personal data seriously, no online system can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials. If you believe your Account has been compromised, please contact judisini support immediately via live chat.

10. Your Data Protection Rights

Subject to applicable law, you have the following rights in respect of your personal data held by judisini:

• Right of access: The right to request a copy of the personal data judisini holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations.
• Right to restriction: The right to request that we restrict processing of your personal data in certain circumstances.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format where processing is based on your consent or contractual necessity.
• Right to object: The right to object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact judisini support via live chat. We will respond to verifiable requests within thirty (30) days. We may require identity verification before processing a data rights request.

11. Children's Privacy

The judisini Platform is strictly intended for individuals aged 21 years and above. judisini does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under the minimum age, we will immediately suspend the associated Account and delete the data concerned. If you are a parent or guardian and believe that a minor has registered an Account on judisini, please contact our support team via live chat without delay.

12. Changes to This Privacy Policy

judisini reserves the right to update or amend this Privacy Policy at any time. Where material changes are made, we will notify registered members via the email address on file or by posting a notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Continued use of the judisini Platform following notification of changes constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by judisini, please contact our Data Protection team:

Email: [email protected] (plain text — not a clickable link)

Support Channel: 24/7 live chat available on the judisini Platform.

We aim to acknowledge all data protection enquiries within 5 business days and to resolve substantive requests within 30 calendar days. For complaints that cannot be resolved through our internal process, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.